FAQ


SHIPPING :

WHERE DO YOU SHIP FROM? 
We ship from various overseas manufacturers. Please keep in mind that if you order multiple items, they may arrive separately due to this.  

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship worldwide.
HOW CAN I TRACK MY ORDER ?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please allow 2 to 3 weeks for US orders (unless otherwise stated in the product description), and 3 to 5 weeks for anywhere outside of the US for your items to be delivered. These times vary and your order may arrive sooner, but this is the average.  It depends what you purchased and if it is holiday season. 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different overseas manufacturers so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.

WHY IS MY ORDER TAKING SO LONG?
There can sometimes be delays in order time due to customs clearance, logistics holdups, holiday season, and other factors.  Please understand that we cannot always control this.  Delays can sometimes happen due to these things, so we ask that you remain patient.  If your order doesn't arrive, we will issue you a full refund.  

WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays. 

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed.  Once the item has been processed, we are not able to make any changes or cancellations to your order.  Please note that it is your responsibility to use the correct address.  We do not offer refunds for incorrect address on the customer side.

RETURNS :
How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment.

HAVE A QUESTION?
E-mail us at Support@onlinebestdeals24.com